TERMS AND CONDITIONS OF SALE

TERMS AND CONDITIONS OF SALE

Last updated: 5 August 2026

1. ABOUT THESE TERMS

These Terms and Conditions of Sale, referred to as the “Terms”, apply to purchases made through homeorbaal.com, referred to as the “Website”.

The Website and the Home Orbaal brand are operated by:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com

In these Terms:

  • “Home Orbaal”, “we”, “us” and “our” refer to LASCAMPIA LLC, trading under the Home Orbaal brand;

  • “Customer”, “you” and “your” refer to the person placing an order through the Website;

  • “Consumer” means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession;

  • “Product” means any physical product offered for sale through the Website; and

  • “Order” means an order placed through the Website.

Please read these Terms carefully before placing an Order.

These Terms do not affect any rights you have under applicable consumer law.

2. APPLICATION OF THESE TERMS

By placing an Order through the Website, you agree that these Terms will apply to your purchase.

The Terms that apply to your Order are the version displayed on the Website when the Order is placed.

We may update these Terms from time to time. Changes will apply only to Orders placed after the updated Terms have been published, unless a change is required by law.

You must be at least 18 years old and have the legal capacity to enter into a contract to place an Order.

Where an Order is placed on behalf of another person or organisation, the person placing the Order confirms that they have authority to do so.

3. CUSTOMER SERVICE

You can contact our customer service team at:

contact@homeorbaal.com

When contacting us about an Order, please provide:

  • your first and last name;

  • your Order number;

  • the email address used to place the Order; and

  • a clear description of your request.

For partnerships, media enquiries or other professional proposals, please contact:

contact@homeorbaal.com

4. PRODUCTS AND PRODUCT INFORMATION

The Products available for purchase are those displayed on the Website, subject to availability.

We take reasonable care to ensure that Product descriptions, dimensions, materials, quantities and other information are accurate.

Product photographs and videos are provided to help illustrate the Products. Although we make reasonable efforts to display colours and textures accurately, their appearance may vary depending on:

  • screen settings;

  • device type;

  • lighting;

  • camera settings;

  • manufacturing variations; and

  • the angle from which the Product is viewed.

Minor variations that do not materially affect the Product’s characteristics or intended use will not necessarily constitute a defect.

Nothing in this section limits our obligation to supply Products that match their description and comply with applicable consumer law.

5. PLACING AN ORDER

To place an Order, you must:

  1. select the Product or Products you wish to purchase;

  2. add them to your shopping basket;

  3. review the Products and quantities selected;

  4. provide accurate contact, billing and delivery information;

  5. select an available delivery method;

  6. select an available payment method;

  7. review the total price and delivery charges;

  8. accept these Terms; and

  9. confirm that you wish to place an Order with an obligation to pay.

Before submitting the Order, you will have an opportunity to identify and correct errors.

You are responsible for checking that:

  • the Products selected are correct;

  • the quantities and sizes are correct;

  • your email address and telephone number are correct; and

  • the billing and delivery addresses are complete and accurate.

After you place an Order, you will normally receive an automatic Order acknowledgement by email.

This acknowledgement confirms that we have received your Order. It does not necessarily mean that we have accepted it.

6. ACCEPTANCE OF YOUR ORDER

Your Order constitutes an offer to purchase the Products in accordance with these Terms.

Unless we state otherwise, the contract between you and Home Orbaal is formed when we send you an email confirming that your Order has been accepted or dispatched.

We may refuse or cancel an Order before dispatch for legitimate reasons, including where:

  • a Product is unavailable;

  • the payment is not authorised;

  • the payment is identified as potentially fraudulent;

  • there is an obvious error in the price or Product description;

  • we cannot deliver to the address provided;

  • you do not meet the eligibility requirements for placing an Order; or

  • the Order appears to be placed for unauthorised resale or other unlawful purposes.

If we cancel an Order after payment has been taken, we will refund the amount paid for the cancelled Products.

7. PRODUCT AVAILABILITY

All Products are subject to availability.

Adding a Product to your shopping basket does not reserve it.

If a Product becomes unavailable after you place an Order, we will contact you and may offer:

  • an alternative Product;

  • a revised delivery date; or

  • cancellation and a refund.

You will not be required to accept an alternative Product.

Where only part of an Order is unavailable, we may fulfil the available part and refund the unavailable part, unless you ask us to cancel the entire Order and cancellation remains possible.

8. PRICES

Prices are displayed in pounds sterling (£) unless otherwise stated.

The price payable is the price shown at checkout when you place the Order.

Prices include applicable taxes where required. Delivery charges are not included unless expressly stated.

Any applicable delivery charge will be displayed before you confirm the Order.

We may change Product prices at any time, but a change will not affect an Order that has already been accepted.

Pricing errors

We take reasonable care to ensure that prices are correct.

If an obvious pricing error occurs, we may contact you before dispatch and give you the choice to:

  • purchase the Product at the correct price; or

  • cancel the affected Product for a full refund.

We are not required to supply a Product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

9. PROMOTIONS AND DISCOUNT CODES

Promotions, discounts and promotional codes may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be used per Order;

  • a promotional code must be entered before checkout is completed;

  • promotional codes cannot be applied retrospectively;

  • promotional codes may have an expiry date;

  • promotions are subject to availability; and

  • promotions may be restricted to particular Products, customers or delivery locations.

Nothing in a promotion affects your statutory consumer rights.

We may cancel or refuse a promotion where there has been fraud, misuse or an obvious technical error.

10. PAYMENT

Available payment methods will be displayed at checkout and may include payment cards, digital wallets or third-party payment services.

Payment must be authorised before the Order can be processed.

Payments are handled by secure third-party payment providers. We do not normally receive or store your complete payment card details.

By submitting payment information, you confirm that:

  • the information provided is accurate;

  • you are authorised to use the payment method; and

  • sufficient funds or credit are available.

Your payment provider may conduct security, fraud-prevention or identity-verification checks.

We are not responsible for delays caused by your bank or payment provider, but this does not affect our responsibilities under applicable consumer law.

11. DELIVERY LOCATIONS

We deliver to the locations displayed as available during checkout.

The availability of delivery to a particular country, territory or postcode may depend on:

  • the Product;

  • the delivery provider;

  • customs restrictions;

  • local regulations; and

  • operational availability.

We may refuse an Order where delivery to the address provided is not reasonably possible.

12. DELIVERY TIMES

Estimated delivery times will be displayed on the Website, during checkout or in your Order confirmation.

Unless a different delivery period has been expressly agreed with you, we will deliver the Products without undue delay and normally no later than 30 days after the contract is formed.

Delivery estimates are not guaranteed dates unless we expressly agree that delivery by a particular date is essential.

Delivery may be affected by circumstances outside our reasonable control, including:

  • postal or courier disruption;

  • customs processing;

  • severe weather;

  • transport disruption;

  • industrial action;

  • public holidays;

  • incorrect or incomplete delivery information;

  • exceptional demand; and

  • other events beyond our reasonable control.

If a delay occurs, we will take reasonable steps to provide updated information.

Your legal rights relating to late or failed delivery remain unaffected.

13. DELIVERY ADDRESS

You must provide a complete and accurate delivery address.

Home Orbaal is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the Customer.

If a parcel is returned because:

  • the address was incorrect or incomplete;

  • delivery was refused without a valid reason;

  • the parcel was not collected;

  • the recipient could not be identified; or

  • the delivery provider could not complete delivery because of information supplied by the Customer,

we may ask you to pay the reasonable cost of redelivery.

This does not affect your statutory rights where the failure was caused by Home Orbaal, the carrier acting on our behalf or a defective Product.

You should contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after dispatch.

14. DELIVERY AND TRANSFER OF RISK

Delivery is completed when the Product is delivered to:

  • the address provided in the Order;

  • you personally;

  • a person identified by you to receive the parcel; or

  • a safe place or collection point expressly selected or authorised by you.

Responsibility for accidental loss or damage passes to you when delivery is completed.

Where you independently arrange for a carrier that was not offered or arranged by us, responsibility may pass to you when the Product is handed to that carrier.

Ownership of the Product passes to you once we have received payment in full and delivery has taken place.

15. PARCELS MARKED AS DELIVERED BUT NOT RECEIVED

If tracking information shows that a parcel has been delivered but you cannot locate it, you should:

  • check your letterbox and any authorised safe place;

  • check with other members of your household;

  • check with neighbours where appropriate;

  • check any delivery photograph or carrier notification; and

  • contact the carrier where possible.

You must then contact us promptly at contact@homeorbaal.com.

We may request reasonable supporting information, including confirmation from the delivery provider, so that we can investigate the delivery.

We will review the available information and provide an appropriate remedy where the parcel has not been properly delivered.

Nothing in this section removes any responsibility that we have under applicable law for delivery by a carrier selected by us.

16. YOUR RIGHT TO CANCEL AN ONLINE ORDER

As a Consumer purchasing online, you normally have the right to cancel your Order without giving a reason.

The cancellation period expires 14 days after the day on which:

  • you receive the Products;

  • a person nominated by you receives the Products; or

  • you receive the final Product, where Products from the same Order are delivered separately.

To exercise your right to cancel, you must inform us of your decision through a clear statement before the cancellation period expires.

You may contact us by email at:

contact@homeorbaal.com

You may also use the cancellation form included at the end of these Terms, although use of the form is not mandatory.

It is sufficient to send your cancellation request before the 14-day cancellation period has expired.

17. RETURNING PRODUCTS AFTER CANCELLATION

After notifying us that you wish to cancel, you must return the Products without undue delay and no later than 14 days after informing us of your decision.

Before returning a Product, please contact contact@homeorbaal.com so that we can provide the correct return instructions and return address.

Do not return Products to an address shown on a parcel without first obtaining confirmation from us, as this may be the address of a logistics provider that cannot process returns.

Unless the Product is faulty, damaged, misdescribed or incorrect, you are responsible for the direct cost of returning it.

We recommend using a tracked delivery service and retaining proof of postage until the return has been completed.

You remain responsible for the returned parcel until it is received by us or by the returns provider designated by us.

18. CONDITION OF RETURNED PRODUCTS

You may inspect and handle a Product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way that you could reasonably inspect it in a physical shop.

You should return the Product:

  • complete;

  • with all supplied parts and accessories;

  • in a reasonably clean condition; and

  • where reasonably possible, with its original packaging.

The absence of original packaging does not automatically remove your cancellation rights.

However, we may reduce the refund to reflect a loss in value caused by handling beyond what was reasonably necessary to inspect the Product.

No deduction will be made merely because you opened packaging where opening it was reasonably necessary to inspect the Product.

19. EXCEPTIONS TO THE RIGHT TO CANCEL

The right to cancel may not apply to certain Products where an exception is permitted by law, including:

  • Products made to your specifications or clearly personalised;

  • Products that are liable to deteriorate or expire rapidly; and

  • sealed Products that are not suitable for return for health-protection or hygiene reasons once unsealed.

An exception will only apply where the Product and circumstances genuinely meet the applicable legal requirements.

Your rights in relation to faulty, damaged or misdescribed Products are not affected.

20. REFUNDS FOLLOWING CANCELLATION

Where you validly cancel an Order, we will refund:

  • the price paid for the returned Products; and

  • the cost of the least expensive standard delivery option offered by us, where you paid a delivery charge.

If you selected a more expensive delivery method, we are not required to refund the additional cost above the standard delivery charge.

We may withhold the refund until:

  • we receive the returned Products; or

  • you provide evidence that the Products have been sent back,

whichever occurs first.

The refund will normally be made no later than 14 days after the relevant condition above is satisfied.

Refunds will be made using the original payment method unless you expressly agree otherwise.

You will not be charged a refund-processing fee.

Your bank or payment provider may require additional time to show the refund in your account.

21. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

We are legally responsible for supplying Products that are:

  • of satisfactory quality;

  • fit for their usual purpose and any particular purpose agreed with us;

  • as described;

  • free from material defects; and

  • compliant with applicable consumer law.

Please contact us promptly if a Product:

  • arrives damaged;

  • is faulty;

  • is materially different from its description;

  • is not the Product ordered; or

  • is missing from the parcel.

Contact:

contact@homeorbaal.com

Please include:

  • your Order number;

  • a description of the issue;

  • photographs or videos where reasonably helpful; and

  • any other relevant information.

We may request evidence that the Product was purchased from Home Orbaal.

Depending on the circumstances and applicable law, you may be entitled to:

  • reject the Product and receive a refund;

  • receive a repair;

  • receive a replacement;

  • receive a price reduction; or

  • exercise another statutory remedy.

Where a Product is rejected within the applicable short-term right-to-reject period, the Consumer may generally be entitled to a refund.

Where appropriate, we may first offer a repair or replacement after that initial period.

We will cover reasonable return costs where the Product is faulty, damaged, incorrect or misdescribed and the issue is our responsibility.

Nothing in these Terms limits your statutory rights.

22. PRODUCTS DAMAGED BY THE CUSTOMER

We are not responsible for damage caused by:

  • misuse;

  • accidental damage after delivery;

  • failure to follow care instructions;

  • improper storage;

  • unauthorised modification;

  • abnormal use;

  • normal wear and tear; or

  • use of the Product for a purpose for which it was not designed.

This does not affect your rights where the Product was already faulty or non-compliant when supplied.

23. ORDER CANCELLATION BY HOME ORBAAL

We may cancel an Order where:

  • the Product is unavailable;

  • payment cannot be authorised;

  • fraud or unlawful activity is reasonably suspected;

  • an obvious price or description error has occurred;

  • delivery is not possible;

  • you materially breach these Terms; or

  • circumstances outside our reasonable control make fulfilment impossible.

Where you are not at fault and payment has been taken, we will refund the affected amount.

We will not cancel an accepted Order without a legitimate reason.

24. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by an event outside our reasonable control where we have taken reasonable steps to avoid or minimise its effects.

Such events may include:

  • natural disasters;

  • war;

  • terrorism;

  • civil unrest;

  • epidemics or pandemics;

  • government restrictions;

  • customs disruption;

  • widespread transport disruption;

  • industrial action;

  • postal-service disruption;

  • power or telecommunications failure; and

  • failure of essential third-party infrastructure.

We will contact you where reasonably possible and take steps to minimise the delay.

If the delay is likely to be substantial, you may contact us to cancel the affected Products and receive a refund for Products that have not been delivered.

25. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory consumer rights; or

  • any other liability that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

Loss or damage is foreseeable where it was an obvious consequence of the breach or where both parties knew, when the contract was formed, that it might occur.

We are not responsible for loss or damage that is not foreseeable.

Products sold through the Website are intended primarily for domestic and private use.

Where you use a Product for commercial, business or resale purposes, we are not responsible for business losses such as:

  • loss of profits;

  • loss of revenue;

  • loss of business;

  • loss of opportunity;

  • loss of goodwill; or

  • business interruption,

except where such liability cannot legally be excluded.

26. CUSTOMER RESPONSIBILITIES

You must not:

  • place fraudulent Orders;

  • use a payment method without authorisation;

  • provide false information;

  • interfere with the Website’s security;

  • attempt to gain unauthorised access to the Website;

  • introduce viruses or malicious software;

  • use the Website for unlawful purposes;

  • copy or exploit Website content without permission; or

  • use the Website in a way that infringes another person’s rights.

We may suspend access, cancel an Order or report activity to the relevant authorities where we reasonably believe that unlawful or fraudulent conduct has occurred.

27. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content are owned by, licensed to or lawfully used by Home Orbaal.

Protected content may include:

  • trademarks;

  • logos;

  • photographs;

  • videos;

  • Product descriptions;

  • graphics;

  • designs;

  • text;

  • Website layouts; and

  • software.

You may access and use the Website for personal and non-commercial purposes.

You must not reproduce, modify, distribute, sell, license or commercially exploit Website content without prior written permission from Home Orbaal or the relevant rights holder.

Nothing in these Terms transfers ownership of intellectual-property rights to you.

28. REVIEWS, COMMENTS AND USER CONTENT

You may be able to submit reviews, comments, photographs, videos or other content.

You confirm that content you submit:

  • is accurate to the best of your knowledge;

  • is based on a genuine experience where presented as a review;

  • does not infringe intellectual-property, privacy or other rights;

  • is not unlawful, defamatory, threatening or obscene;

  • does not contain malicious software; and

  • does not impersonate another person.

You retain ownership of your content.

By submitting content, you grant Home Orbaal a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, adapt and use that content for operating, promoting and improving Home Orbaal and its Products.

We may moderate or remove content where we reasonably believe that it:

  • is unlawful;

  • is fraudulent or misleading;

  • is unrelated to the Product or service reviewed;

  • infringes another person’s rights;

  • contains personal or confidential information;

  • contains spam or malicious content; or

  • breaches these Terms.

We will not manipulate reviews in a way that misleads customers about genuine consumer feedback.

29. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy.

The Privacy Policy explains:

  • what information we collect;

  • why we use it;

  • who we share it with;

  • how long we retain it;

  • how we protect it; and

  • the rights available to customers.

The Privacy Policy is available on homeorbaal.com.

30. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to third-party websites or use third-party services, including payment, delivery, review, analytics and social-media services.

We are not responsible for the content or independent practices of third-party websites that we do not control.

This does not remove our responsibility for service providers acting on our behalf where applicable law makes us responsible for their actions.

You should review the applicable terms and privacy information before using an independent third-party service.

31. COMPLAINTS

To submit a complaint, contact:

contact@homeorbaal.com

Please provide:

  • your name;

  • your Order number;

  • the email address used for the Order;

  • a clear explanation of the issue; and

  • the outcome you are requesting.

We will review the complaint and attempt to respond within a reasonable period.

Submitting a complaint does not affect your right to pursue any remedy available under applicable law.

We are not currently committed to using a specific alternative dispute-resolution provider unless we expressly tell you otherwise.

32. GOVERNING LAW AND COURTS

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the country where you live.

If you are a Consumer living in England or Wales, you may bring legal proceedings in the courts of England and Wales.

If you are a Consumer living in Scotland, you may bring legal proceedings in Scotland or, where legally permitted, in England and Wales.

If you are a Consumer living in Northern Ireland, you may bring legal proceedings in Northern Ireland or, where legally permitted, in England and Wales.

Nothing in this section removes any mandatory protection or right to bring proceedings available to you under applicable consumer law.

33. SEVERABILITY

Each section of these Terms operates separately.

If a court or competent authority finds that any section is unlawful or unenforceable, the remaining sections will continue to apply.

Where possible, the affected section will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

34. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

If we waive a breach on one occasion, this does not mean that we will waive a later breach.

35. TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a sale, transfer or restructuring of the business.

Any transfer will not reduce your statutory rights or materially affect your existing Order.

You may only transfer your rights under these Terms to another person with our written agreement, except where applicable law permits otherwise.

36. ENTIRE AGREEMENT

These Terms, together with the Product information shown at checkout and any policies expressly incorporated into them, form the agreement relating to your Order.

Nothing in this section excludes liability for fraud or prevents either party from relying on statements that applicable law requires to be binding.

37. CONTACT DETAILS

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com

MODEL CANCELLATION FORM

Complete and send this form only if you wish to cancel your contract.

To:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

I hereby give notice that I cancel my contract for the sale of the following Products:

Order number:

Products ordered:

Date ordered:

Date received:

Customer’s full name:

Customer’s address:

Customer’s email address:

Customer’s signature:
Only required where this form is submitted on paper.

Date: