SHIPPING AND RETURNS POLICY

SHIPPING AND RETURNS POLICY

Last updated: 6 August 2026

This Shipping and Returns Policy applies to orders placed through homeorbaal.com.

RETURNS AND EXCHANGES

At Home Orbaal, we make every reasonable effort to provide clear, accurate and detailed product descriptions so that customers understand what they are ordering.

Product photographs and videos are intended to represent our products as accurately as possible. However, minor differences in colour, texture or appearance may occur because of screen settings, lighting, camera settings or normal manufacturing variations.

Nothing in this policy limits your legal rights where a product is faulty, damaged, incorrect or materially different from its description.

ORDER CANCELLATION POLICY

We process orders quickly, and many orders may begin processing within approximately 12 hours after they are placed.

To request a cancellation, please contact us as soon as possible at:

contact@homeorbaal.com

Please include:

  • your full name;

  • your order number;

  • the email address used to place the order; and

  • a clear statement confirming that you wish to cancel.

We will make reasonable efforts to cancel your order before it is processed or dispatched.

However, we cannot guarantee that a cancellation request will be completed where the order has already entered warehouse processing or has been dispatched.

If the order has already been dispatched, you may still exercise any applicable right to cancel and return the products in accordance with the return provisions below.

ORDER CHANGES

To request a change to:

  • the delivery address;

  • the product selected;

  • the quantity ordered; or

  • other order details,

please contact us immediately at:

contact@homeorbaal.com

We cannot guarantee that a modification can be made after an order has entered processing.

Where a requested change cannot be completed, the original order may continue to be processed and delivered.

INCORRECT OR INCOMPLETE DELIVERY ADDRESSES

You are responsible for checking that the delivery information supplied during checkout is complete and accurate.

This includes:

  • the recipient’s full name;

  • house or building number;

  • street name;

  • flat or apartment number where applicable;

  • town or city;

  • postcode;

  • country; and

  • telephone number where requested.

You should contact us immediately if you notice an error.

An address can only be changed where the order has not already been processed or dispatched and where the warehouse or delivery provider is able to accept the change.

Home Orbaal is not responsible for delivery delays or failed deliveries caused solely by incorrect or incomplete information supplied by the customer.

This does not affect our responsibility where the delivery problem was caused by Home Orbaal or by a delivery provider selected by us.

REFUSED, UNCLAIMED OR UNDELIVERABLE PARCELS

A parcel may be returned to the sender where:

  • the delivery address is incorrect or incomplete;

  • the recipient cannot be identified;

  • delivery is refused;

  • the parcel is not collected;

  • the delivery provider cannot access the address; or

  • the delivery provider has exhausted its delivery attempts.

Not all undeliverable parcels are automatically returned to us.

Where a parcel is returned to an authorised warehouse, we may offer either:

  • redelivery, subject to payment of the reasonable additional shipping cost; or

  • a refund, subject to any lawful deduction for direct costs caused by incorrect information or an unjustified refusal.

We will not charge the customer for a delivery failure caused by Home Orbaal or by a carrier acting on our behalf.

We may need to wait until the parcel is physically returned or its status has been confirmed by the delivery provider before issuing a refund or arranging redelivery.

However, this does not remove any statutory right or remedy available to the customer.

DELIVERY TIMES

Estimated processing and delivery times may be displayed on the Website, during checkout or in the order confirmation.

Unless a different delivery period has been agreed, products will normally be delivered without undue delay and no later than 30 days after the contract is formed.

Delivery estimates may be affected by:

  • postal or courier delays;

  • customs processing;

  • public holidays;

  • severe weather;

  • transport disruption;

  • industrial action;

  • exceptional order volumes;

  • incorrect delivery information; or

  • other circumstances outside our reasonable control.

We will take reasonable steps to provide updated information where a significant delay occurs.

RIGHT TO CANCEL AND RETURN AN ONLINE ORDER

Customers purchasing online normally have the right to cancel an eligible order without giving a reason.

You must inform us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the products.

Where products from the same order are delivered separately, the cancellation period begins after receipt of the final product.

To exercise this right, contact:

contact@homeorbaal.com

Your message must clearly state that you wish to cancel the contract.

After notifying us, you must return the products without undue delay and no later than 14 days after the date on which you informed us of your decision.

RETURN POLICY

Home Orbaal accepts eligible returns where:

  • you have changed your mind;

  • you are dissatisfied with the product;

  • the product is faulty or damaged;

  • the wrong product was delivered; or

  • the product was materially different from its description.

For change-of-mind returns, you must notify us within the applicable cancellation period.

Before returning any product, contact:

contact@homeorbaal.com

We will provide:

  • the return procedure;

  • the authorised return address; and

  • any instructions required for the return.

Do not automatically return the parcel to the address printed on the original delivery label.

That address may belong to a shipping or logistics provider that is not authorised to receive customer returns.

CONDITION OF RETURNED PRODUCTS

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

Products should be returned:

  • complete;

  • with all parts and accessories;

  • securely packaged;

  • reasonably clean; and

  • with the original packaging where reasonably possible.

The original packaging is not an absolute condition of your statutory cancellation right.

However, we may make a lawful reduction from the refund where the value of the product has been reduced because it was handled or used beyond what would reasonably be permitted in a physical shop.

For cleaning cloths, using the product to clean surfaces, washing it, staining it or damaging it will generally go beyond what is necessary merely to inspect it.

RETURN SHIPPING COSTS

For a change-of-mind return, the customer is normally responsible for the direct return shipping cost.

Where a product is:

  • faulty;

  • damaged on arrival;

  • incorrect; or

  • materially misdescribed,

Home Orbaal will cover reasonable return costs or provide an appropriate return method where the issue is our responsibility.

Please contact us before sending a faulty or incorrect product back.

REFUNDS

For a valid statutory cancellation, we will refund:

  • the price paid for the returned products; and

  • the cost of the least expensive standard delivery option offered when the order was placed.

If you selected an express or premium delivery option, we are not required to refund the additional amount above the standard delivery cost.

We may withhold the refund until:

  • the returned products are received; or

  • you provide satisfactory evidence that they have been sent back,

whichever occurs first.

Refunds will normally be processed within 14 days after the relevant condition above has been met.

The refund will be issued to the original payment method unless another method is expressly agreed.

Your bank or payment provider may require additional time to display the refund in your account.

RETURNED PARCEL RESPONSIBILITY

Returned products remain your responsibility until they are received by us or by the authorised returns warehouse.

We recommend that you:

  • package the products securely;

  • use a tracked shipping service;

  • retain proof of postage; and

  • retain the tracking number until the return is completed.

For higher-value returns, you should consider using an insured delivery service.

We cannot guarantee receipt of a parcel sent without tracking or proof of postage.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact us promptly where a product:

  • arrives damaged;

  • is faulty;

  • is incomplete;

  • is not the product ordered; or

  • is materially different from its description.

Email:

contact@homeorbaal.com

Please include:

  • your full name;

  • your order number;

  • a description of the problem;

  • photographs or videos of the product;

  • a photograph of the parcel; and

  • a photograph of the delivery label where relevant.

Depending on the circumstances and applicable law, we may offer:

  • a replacement;

  • a repair where appropriate;

  • a refund;

  • a price reduction; or

  • another statutory remedy.

Nothing in this policy restricts your legal rights relating to faulty or misdescribed goods.

CONTACT DETAILS

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com