PRIVACY POLICY

PRIVACY POLICY

Last updated: 5 August 2026

1. INTRODUCTION

This Privacy Policy explains how Home Orbaal, operated by LASCAMPIA LLC, collects, uses, stores and protects your personal information when you visit or make a purchase from homeorbaal.com, including any related pages, services, applications and features, together referred to as the “Website”.

Home Orbaal is committed to protecting the privacy, security and confidentiality of its customers and visitors.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and applicable rules relating to electronic communications, cookies and direct marketing.

By using the Website, creating an account, subscribing to our communications or placing an order, you acknowledge that your personal information will be processed as described in this Privacy Policy.

2. WHO IS RESPONSONSIBLE FOR YOUR PERSONAL INFORMATION?

For the purposes of applicable data protection law, the data controller is:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com

3. WHO DOES THIS PRIVACY POLICY APPLY TO?

When this Privacy Policy refers to “you”, it means any person who:

  • visits or browses homeorbaal.com;

  • creates a customer account;

  • places or attempts to place an order;

  • contacts our customer service;

  • submits a review;

  • subscribes to our email or SMS communications;

  • participates in a promotion, survey or competition; or

  • otherwise interacts with Home Orbaal.

4. PERSONAL INFORMATION WE COLLECT

Depending on how you use the Website, we may collect the following categories of personal information.

4.1 Identity information

This may include:

  • first name;

  • last name;

  • account username; and

  • any other identifying information you provide to us.

4.2 Contact information

This may include:

  • billing address;

  • delivery address;

  • email address;

  • telephone number; and

  • communication preferences.

4.3 Order and transaction information

This may include:

  • products ordered;

  • order value;

  • order number;

  • delivery information;

  • transaction history;

  • refunds;

  • returns;

  • discounts used; and

  • customer service history.

4.4 Payment information

Payments are processed by secure third-party payment providers.

Depending on the payment method selected, these providers may process:

  • payment card details;

  • bank or payment account information;

  • billing information;

  • payment authorisation details; and

  • fraud-prevention information.

Home Orbaal does not normally receive or store your complete payment card number.

4.5 Technical and browsing information

When you use the Website, we may automatically collect:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • time zone;

  • language;

  • cookie identifiers;

  • pages viewed;

  • links clicked;

  • products viewed;

  • referral source;

  • approximate location derived from your IP address; and

  • information about how you interact with the Website.

4.6 Marketing information

This may include:

  • whether you have agreed to receive marketing communications;

  • your email and SMS preferences;

  • your interaction with our advertisements;

  • emails opened;

  • links clicked;

  • products viewed; and

  • information used to measure and personalise advertising campaigns.

4.7 Communications and reviews

We may collect the content of:

  • emails;

  • customer service messages;

  • social-media messages;

  • complaints;

  • product reviews;

  • survey responses; and

  • other communications you send to us.

5. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect information directly from you when you:

  • place an order;

  • create an account;

  • complete a form;

  • contact customer service;

  • subscribe to email or SMS communications;

  • submit a review;

  • enter a competition or promotion; or

  • communicate with us through social media.

We may also collect information automatically through cookies, tracking pixels and similar technologies when you browse the Website.

In certain circumstances, we may receive information from third parties, including:

  • payment providers;

  • delivery and logistics companies;

  • fraud-prevention providers;

  • advertising and analytics platforms;

  • customer-review platforms; and

  • social-media platforms.

6. WHY WE USE YOUR PERSONAL INFORMATION

We only use your personal information where we have a valid legal basis for doing so.

6.1 Operating the Website

We use technical and browsing information to:

  • display and operate the Website;

  • remember your preferences;

  • maintain your shopping basket;

  • enable checkout;

  • improve Website performance;

  • identify technical errors; and

  • maintain Website security.

Depending on the type of technology used, the legal basis may be the performance of a contract, our legitimate interests or your consent.

6.2 Processing and delivering orders

We use your information to:

  • confirm and process your order;

  • receive and verify payment;

  • prepare your order;

  • arrange delivery;

  • provide tracking information;

  • contact you about your order;

  • manage returns and refunds;

  • handle undelivered parcels; and

  • provide customer support.

The principal legal basis for this processing is the performance of the contract between you and Home Orbaal.

Certain information may also be processed to comply with legal, accounting, tax, product-safety or consumer-protection obligations.

6.3 Customer service

We use your information to:

  • respond to questions;

  • investigate delivery issues;

  • process complaints;

  • provide after-sales assistance;

  • manage refunds or replacement requests; and

  • resolve disputes.

The legal bases for this processing may be the performance of our contract with you, compliance with legal obligations and our legitimate interest in providing effective customer service.

6.4 Fraud prevention and payment security

We may process personal and transaction information to:

  • verify payments;

  • prevent fraudulent transactions;

  • protect customer accounts;

  • detect suspicious activity;

  • investigate chargebacks;

  • enforce our terms; and

  • protect Home Orbaal, our customers and payment providers.

The legal bases for this processing are our legitimate interests, the performance of our contract with you and, where applicable, compliance with legal obligations.

6.5 Marketing and advertising

Where permitted by law, we may use your information to:

  • send promotional emails or SMS messages;

  • provide personalised offers;

  • remind you about products left in your basket;

  • show advertisements on third-party platforms;

  • build advertising audiences;

  • measure advertising performance;

  • understand customer preferences; and

  • improve our marketing campaigns.

The legal basis may be your consent or our legitimate interests, depending on the communication, technology and applicable law.

You may withdraw your consent or object to direct marketing at any time.

6.6 Analytics and Website improvement

We may analyse how visitors use the Website to:

  • understand Website performance;

  • measure traffic;

  • identify popular products;

  • improve navigation;

  • test new features;

  • personalise the shopping experience; and

  • improve our products and services.

Where required, analytics and personalisation technologies will only be activated after you have provided consent.

6.7 Customer reviews

If you submit a product review, we may process and publish:

  • the name or display name you provide;

  • your review;

  • your rating;

  • photographs or videos you submit; and

  • information confirming whether your purchase was verified.

The legal basis is generally your consent and our legitimate interest in presenting genuine customer feedback.

You should not include sensitive or unnecessary personal information in a public review.

7. PAYMENT IN INSTALMENTS AND KLARNA

Where instalment-payment options are available, personal information may be shared with the relevant payment provider so that it can:

  • assess your eligibility;

  • verify your identity;

  • prevent fraud;

  • process your payment;

  • provide financing or instalment-payment services; and

  • manage its relationship with you.

If Klarna is offered at checkout, we may provide Klarna with certain contact, billing and order information so that Klarna can determine whether its payment options are available to you.

Information processed by Klarna is also subject to Klarna’s own privacy policy and terms.

Home Orbaal does not make the final decision regarding your eligibility for a third-party instalment-payment service.

8. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate the Website, process orders and provide our services.

These providers may include:

  • Shopify and Website-hosting providers;

  • payment processors and banks;

  • Klarna or other instalment-payment providers;

  • delivery, fulfilment and logistics providers;

  • customer-service platforms;

  • email and SMS providers;

  • analytics providers;

  • advertising platforms such as Meta or Google;

  • customer-review platforms;

  • fraud-prevention and identity-verification providers;

  • information technology and cybersecurity providers;

  • professional advisers, including accountants, lawyers and insurers; and

  • government, regulatory or law-enforcement authorities where legally required.

These organisations may act as processors, independent controllers or joint controllers, depending on the services they provide and how they use the information.

We only provide the information reasonably necessary for the relevant service.

We may also disclose personal information:

  • where required by law;

  • in response to a lawful authority request;

  • to establish, exercise or defend legal claims;

  • to investigate fraud or security incidents;

  • as part of a merger, acquisition, sale or restructuring of the business; or

  • where you have expressly authorised the disclosure.

9. INTERNATIONAL DATA TRANSFERS

Home Orbaal is operated by LASCAMPIA LLC, which is located in the United States.

Some of our service providers, fulfilment partners and technology providers may also be located outside the United Kingdom.

As a result, your personal information may be stored, accessed or processed in countries outside the United Kingdom.

Where applicable data protection law requires additional protection for an international transfer, we will use an appropriate transfer mechanism. This may include:

  • applicable UK adequacy regulations;

  • the United Kingdom International Data Transfer Agreement;

  • the United Kingdom Addendum to approved standard contractual clauses;

  • contractual, technical and organisational safeguards;

  • another legally recognised safeguard; or

  • a permitted legal exception.

Where appropriate, we may also assess whether the transferred information will receive a level of protection that is not materially lower than the protection provided under UK data protection law.

You may contact us for additional information about the safeguards used for relevant international transfers.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Our usual retention periods are as follows:

  • marketing prospect information may be retained for up to three years after your last meaningful interaction with us;

  • customer and order information may generally be retained for up to six years after the relevant transaction or the end of the customer relationship;

  • customer-service and complaint records may be retained for up to six years after the matter has been resolved;

  • fraud-prevention and chargeback information may be retained for as long as necessary to protect our legal and financial interests;

  • review information may remain published until the review is removed, the relevant product is discontinued or deletion is appropriate;

  • cookie information is retained for the duration stated in our cookie-management tool or cookie settings; and

  • information retained solely on backup systems may remain until the relevant backup is securely overwritten or deleted.

Payment providers determine their own retention periods for payment information processed through their systems.

We may retain information for longer where required by law, where a dispute is ongoing or where it is necessary to establish, exercise or defend legal claims.

When personal information is no longer required, it will be deleted, anonymised or securely isolated.

11. YOUR DATA-PROTECTION RIGHTS

Subject to applicable law and any relevant exemptions, you may have the following rights.

11.1 Right to be informed

You have the right to receive clear information about how your personal information is collected and used.

11.2 Right of access

You may request confirmation that we process your personal information and ask for a copy of that information.

11.3 Right to rectification

You may ask us to correct information that is inaccurate or complete information that is incomplete.

11.4 Right to erasure

In certain circumstances, you may ask us to delete your personal information.

This right is not absolute. We may retain information where it remains necessary to comply with legal obligations, prevent fraud, manage disputes or establish, exercise or defend legal claims.

11.5 Right to restrict processing

In certain circumstances, you may ask us to restrict how we use your personal information.

Where processing is restricted, we may continue to store the information but will only use it where legally permitted.

11.6 Right to data portability

Where processing is based on consent or contract and carried out by automated means, you may request your information in a structured, commonly used and machine-readable format.

You may also ask us to transmit the information to another controller where technically feasible.

11.7 Right to object

You may object to processing based on our legitimate interests.

We may continue processing if we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

You have an absolute right to object to the use of your personal information for direct marketing.

11.8 Right to withdraw consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

11.9 Rights relating to automated decisions

Where applicable, you may have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

You may also have the right to request human intervention, express your point of view and challenge the decision.

12. HOW TO EXERCISE YOUR RIGHTS

To exercise a data-protection right, contact us at:

contact@homeorbaal.com

or by post at:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Please provide enough information for us to identify you and understand your request.

We may request reasonable proof of identity where necessary to protect your information from unauthorised disclosure. We will only request information that is proportionate to the request.

We will normally respond without undue delay and within one calendar month after receiving your valid request and any information reasonably required to confirm your identity.

For complex requests or where you submit several requests, the response period may be extended where permitted by law. We will inform you if an extension is required.

Data-protection requests are normally handled free of charge. However, a reasonable fee may be charged, or a request may be refused, where permitted by law, including where a request is manifestly unfounded or excessive.

13. MARKETING PREFERENCES

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the message.

You may unsubscribe from promotional SMS messages by following the instructions contained in the message, such as replying with the applicable opt-out keyword where available.

You may also contact us at contact@homeorbaal.com.

Unsubscribing from marketing will not prevent us from sending essential service communications, including:

  • order confirmations;

  • payment notifications;

  • delivery updates;

  • security notices;

  • responses to customer-service requests; and

  • information concerning an active transaction.

We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.

14. COOKIES AND SIMILAR TECHNOLOGIES

14.1 What is a cookie?

A cookie is a small text file stored on your computer, telephone, tablet or other device when you visit a website.

Cookies allow a website to recognise a device, remember preferences, maintain a shopping basket, measure performance and provide relevant content.

We may also use similar technologies, including:

  • tracking pixels;

  • software development kits;

  • local storage;

  • tags;

  • scripts; and

  • device identifiers.

14.2 Strictly necessary technologies

Strictly necessary technologies are required for the Website to operate properly.

They may be used to:

  • maintain the shopping basket;

  • enable checkout;

  • process payments;

  • secure the Website;

  • prevent fraud;

  • remember privacy choices;

  • balance Website traffic; and

  • provide requested features.

Because these technologies are necessary to provide the Website or a service specifically requested by you, they cannot always be disabled through our cookie-management tool.

You may still be able to block them through your browser, but parts of the Website may no longer function correctly.

14.3 Analytics technologies

Analytics technologies help us understand:

  • how many people visit the Website;

  • which pages and products are viewed;

  • how visitors navigate the Website;

  • whether errors occur; and

  • how Website performance can be improved.

Where required by law, these technologies will only be used after you provide consent.

14.4 Personalisation technologies

Personalisation technologies may be used to:

  • remember your preferences;

  • recommend relevant products;

  • personalise Website content; and

  • provide a more relevant shopping experience.

Where required, these technologies will only be used with your consent.

14.5 Advertising technologies

Advertising technologies may be used by Home Orbaal and our advertising partners to:

  • measure advertising performance;

  • limit repeated advertisements;

  • understand whether an advertisement resulted in a visit or purchase;

  • create or measure advertising audiences; and

  • display advertisements that may be more relevant to your interests.

These technologies may use information about your recent activity on this Website and other websites.

Where consent is required, advertising technologies will not be activated until you have made the relevant choice through our cookie banner or preference centre.

14.6 Third-party technologies

Certain technologies may be provided by third parties, including Website, analytics, advertising, payment, social-media and customer-communication providers.

These third parties may process information under their own privacy policies.

Depending on the services enabled on the Website, these providers may include:

  • Shopify;

  • Meta;

  • Google;

  • Klaviyo;

  • payment providers;

  • customer-review providers; and

  • social-media platforms.

14.7 Social-media features

The Website may include social-media buttons or features such as “like”, “share” or embedded content.

If you are logged in to a social-media account, the relevant platform may be able to associate your visit or interaction with your account, even where you do not actively use the feature.

Home Orbaal does not control how independent social-media platforms process personal information. You should review the privacy settings and privacy information provided by the relevant platform.

14.8 Managing your cookie choices

When you first visit the Website, you may be shown a cookie banner that allows you to accept, reject or manage non-essential technologies.

You may change your preferences through the Website’s cookie-preference tool where available.

You may also configure your browser to:

  • block cookies;

  • delete existing cookies;

  • notify you before a cookie is stored; or

  • restrict certain categories of cookies.

Blocking or deleting cookies may affect Website performance and may prevent certain features, including the shopping basket or checkout, from operating correctly.

15. SECURITY

We use reasonable technical and organisational measures designed to protect personal information from:

  • unauthorised access;

  • unlawful use;

  • accidental loss;

  • alteration;

  • destruction; and

  • unauthorised disclosure.

These measures may include:

  • encrypted connections;

  • secure payment processing;

  • access controls;

  • account authentication;

  • restricted staff access;

  • monitoring;

  • backups;

  • fraud-prevention systems; and

  • contractual safeguards with service providers.

Payments are processed through specialist providers that may apply recognised payment-security standards, including PCI DSS requirements where applicable.

No system or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for contacting us promptly if you suspect unauthorised use of your account.

16. AUTOMATED DECISION-MAKING AND PROFILING

We and our service providers may use automated systems to:

  • detect fraud;

  • assess transaction risk;

  • secure payments;

  • personalise content;

  • select advertising audiences; and

  • determine eligibility for certain payment options.

For example, a payment or instalment provider may analyse transaction details, payment history, device information and other risk indicators when deciding whether to approve a payment method.

Where an automated decision produces legal or similarly significant effects and applicable law provides you with specific rights, you may request:

  • human intervention;

  • an explanation of the decision;

  • an opportunity to express your point of view; and

  • an opportunity to challenge the decision.

Some automated decisions are made independently by payment or fraud-prevention providers. Requests relating to those decisions may need to be submitted directly to the relevant provider.

17. COMPLAINTS

If you have concerns about how we process your personal information, please contact us first at:

contact@homeorbaal.com

We will review your complaint and attempt to resolve it.

You may also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection supervisory authority.

Your right to complain to a supervisory authority does not affect any other administrative or judicial remedy available to you.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes to the Website;

  • changes to our products or services;

  • changes to our service providers;

  • changes to our data-processing activities; or

  • changes to applicable law or regulatory guidance.

The current version will be published on homeorbaal.com with an updated revision date.

Where a change materially affects how we process your personal information, we may provide an additional notice where appropriate.

19. CONTACT US

For questions about this Privacy Policy or the processing of your personal information, contact:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com