PRIVACY POLICY

PRIVACY POLICY

Last updated: 5 August 2026

This Privacy Policy explains how Home Orbaal, operated by LASCAMPIA LLC, collects, uses, shares and protects your personal information when you visit or make a purchase from homeorbaal.com, referred to in this policy as the “Website”.

The data controller responsible for your personal information is:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com

ARTICLE 1 – PERSONAL INFORMATION WE COLLECT

When you visit the Website, create an account, contact us or make a purchase, we may collect personal information that you provide directly to us.

This may include:

  • your first and last name;

  • your billing and delivery addresses;

  • your email address;

  • your telephone number;

  • your order details;

  • the products you purchase;

  • your payment and transaction information;

  • your communications with our customer service team;

  • your marketing preferences; and

  • any other information you choose to provide.

When you browse the Website, we may also automatically collect certain technical information, including:

  • your Internet Protocol address;

  • browser type and version;

  • device type;

  • operating system;

  • time zone and approximate location;

  • cookie and device identifiers;

  • pages and products viewed;

  • links clicked;

  • referral source; and

  • information about how you use the Website.

Payment information is processed through secure third-party payment providers. Home Orbaal does not normally receive or store your complete payment card number.

ARTICLE 2 – HOW AND WHY WE USE YOUR INFORMATION

We may use your personal information to:

  • process and confirm your order;

  • receive and verify payment;

  • prepare and deliver your products;

  • send order confirmations and delivery updates;

  • provide customer support;

  • manage returns, replacements and refunds;

  • prevent fraud and unauthorised transactions;

  • secure and maintain the Website;

  • comply with legal, accounting and tax obligations;

  • understand how customers use the Website;

  • improve our products, services and Website;

  • manage customer reviews;

  • measure advertising performance; and

  • send marketing communications where legally permitted.

We process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

  • performing our contract with you;

  • complying with a legal obligation;

  • pursuing our legitimate business interests;

  • protecting our rights and preventing fraud; or

  • obtaining your consent.

Providing the information required at checkout is necessary for us to process and deliver your order.

If you do not provide the required information, we may be unable to complete your transaction.

ARTICLE 3 – EMAIL AND SMS COMMUNICATIONS

Transactional communications

We may use your email address or telephone number to send communications necessary to manage your order, including:

  • order confirmations;

  • payment information;

  • delivery and tracking updates;

  • notifications about delays;

  • customer-service responses;

  • return and refund information; and

  • security or product-safety notices.

These service messages are not promotional communications and may be sent where necessary to perform our contract with you.

Email marketing

Where you have actively agreed to receive marketing emails, we may send you information about:

  • Home Orbaal products;

  • new product releases;

  • promotions;

  • discounts;

  • abandoned shopping baskets; and

  • other Home Orbaal updates.

Where legally permitted, we may also send marketing about our own similar products to existing customers who were given a clear opportunity to opt out when their information was collected.

You may unsubscribe at any time by:

SMS marketing

We will only send promotional SMS messages where we have a legally valid basis to do so.

Entering your telephone number solely for delivery or order-management purposes does not automatically mean that you have agreed to receive promotional SMS messages.

Where you separately opt in to SMS marketing, we may send you:

  • product announcements;

  • promotional offers;

  • discount codes; and

  • abandoned-basket reminders.

Marketing SMS frequency may vary but will not normally exceed four promotional messages per month.

You may unsubscribe from marketing SMS messages at any time by following the opt-out instructions contained in the message, including replying STOP where that option is available.

Opting out of marketing does not prevent us from sending essential communications concerning an active order.

ARTICLE 4 – WITHDRAWING YOUR CONSENT

Where we rely on your consent, you may withdraw it at any time.

You may withdraw your consent by:

  • using the unsubscribe link contained in an email;

  • following the opt-out instructions contained in an SMS;

  • changing your cookie preferences; or

  • contacting us at contact@homeorbaal.com.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

We may retain limited information on a suppression list so that we can continue to respect your request not to receive marketing communications.

ARTICLE 5 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information where:

  • it is necessary to operate the Website or fulfil your order;

  • you have authorised the disclosure;

  • we are required to do so by law;

  • we receive a valid request from a court, regulator or law-enforcement authority;

  • it is necessary to investigate or prevent fraud;

  • it is necessary to protect our legal rights;

  • it is required to enforce our Terms and Conditions; or

  • the business is sold, transferred, merged or reorganised.

We do not sell your personal information.

We only share information that is reasonably necessary for the relevant purpose.

ARTICLE 6 – SHOPIFY

Our Website is hosted through Shopify.

Shopify provides the ecommerce infrastructure that allows us to display products, receive orders and manage our online store.

Personal information relating to your visit and purchases may be processed through Shopify’s systems, databases, applications and service providers.

Depending on the Shopify services enabled on our store, Shopify may process information to:

  • operate and secure the ecommerce platform;

  • manage shopping baskets and checkout;

  • detect fraud;

  • process orders;

  • provide analytics;

  • improve Shopify services;

  • personalise certain services; and

  • support advertising and marketing features where legally permitted.

Shopify may process personal information as a service provider to Home Orbaal and, for certain services, for its own separately disclosed purposes.

You may review Shopify’s current privacy information through the Shopify Consumer Privacy Policy available on Shopify’s official website.

ARTICLE 7 – PAYMENTS

Payments are processed through Shopify Payments or other payment providers made available during checkout.

Payment providers may collect and process:

  • your name;

  • billing address;

  • payment card details;

  • payment account information;

  • transaction details;

  • device information; and

  • information used for fraud prevention.

Payment card information is encrypted and processed according to the security requirements applicable to payment-card transactions, including PCI DSS standards where applicable.

Home Orbaal does not normally have access to your complete payment card number or security code.

Payment providers have their own legal and regulatory obligations and may process your information in accordance with their own privacy policies.

ARTICLE 8 – THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party providers to operate our business and fulfil orders.

These providers may include:

  • Shopify;

  • payment processors;

  • banks and digital-wallet providers;

  • fulfilment and warehouse providers;

  • postal and delivery companies;

  • customer-service platforms;

  • email and SMS providers;

  • fraud-prevention providers;

  • analytics providers;

  • advertising platforms such as Meta and Google;

  • customer-review platforms;

  • website-development providers;

  • information-security providers;

  • accountants;

  • lawyers; and

  • insurers.

These providers may only receive the information reasonably necessary to perform their services.

Some providers act only on our instructions, while others may determine independently how they process certain information.

You should review the privacy information provided by an independent service provider where you interact directly with that provider.

ARTICLE 9 – INTERNATIONAL DATA TRANSFERS

Home Orbaal is operated by LASCAMPIA LLC, which is located in the United States.

Shopify, our payment providers, fulfilment partners and other service providers may also process personal information outside the United Kingdom.

Consequently, your information may be transferred to or accessed from countries whose data-protection laws differ from those of the United Kingdom.

Where required, we use appropriate safeguards for international transfers, which may include:

  • an applicable adequacy regulation;

  • recognised contractual data-protection clauses;

  • the United Kingdom International Data Transfer Agreement;

  • the United Kingdom Addendum to standard contractual clauses;

  • technical and organisational safeguards; or

  • another transfer mechanism permitted by law.

You may contact us for further information about the safeguards applicable to a relevant transfer.

ARTICLE 10 – LINKS TO OTHER WEBSITES

The Website may contain links to websites, applications or services operated by third parties.

When you follow a third-party link, that third party may collect and process your information under its own privacy policy.

Home Orbaal is not responsible for the privacy or security practices of independent websites that we do not control.

We recommend reviewing the privacy information of any third-party service before providing personal information.

ARTICLE 11 – SECURITY

We use reasonable technical and organisational measures designed to protect your personal information against:

  • accidental loss;

  • unauthorised access;

  • unlawful use;

  • disclosure;

  • alteration; and

  • destruction.

These measures may include:

  • encrypted connections;

  • secure payment processing;

  • account authentication;

  • access restrictions;

  • security monitoring;

  • fraud-prevention measures;

  • secure service providers; and

  • contractual data-protection requirements.

Although we take reasonable precautions, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password confidential and for contacting us promptly if you suspect unauthorised access to your account.

ARTICLE 12 – COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies.

A cookie is a small text file placed on your computer, telephone, tablet or other device when you visit a website.

We and our providers, including Shopify, may use cookies, pixels, tags, local storage and similar technologies to:

  • operate the Website;

  • maintain your shopping basket;

  • enable checkout;

  • remember your preferences;

  • prevent fraud;

  • secure the Website;

  • measure Website performance;

  • understand visitor behaviour;

  • personalise content; and

  • provide or measure advertising.

Strictly necessary cookies

Strictly necessary cookies enable essential functions, including:

  • maintaining your shopping basket;

  • enabling checkout;

  • securing customer sessions;

  • processing payments;

  • preventing fraud; and

  • remembering privacy choices.

These cookies may operate without consent where they are strictly necessary to provide a service requested by you.

Analytics, personalisation and advertising cookies

Non-essential cookies may be used for:

  • Website analytics;

  • personalisation;

  • measuring advertising performance;

  • creating advertising audiences; and

  • displaying more relevant advertisements.

Where required, these technologies will only be activated after you provide consent through our cookie banner or preference tool.

You may accept, reject or manage non-essential cookies through the cookie controls displayed on the Website.

You can also manage cookies through your browser settings. Disabling strictly necessary cookies may prevent parts of the Website, including the shopping basket or checkout, from working correctly.

The cookies and technologies used by Shopify and third-party applications may change as the Website and its installed services are updated.

ARTICLE 13 – DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

  • the nature of the information;

  • the duration of our relationship with you;

  • legal, tax and accounting requirements;

  • fraud-prevention requirements;

  • chargeback and payment disputes;

  • customer-service needs; and

  • the establishment, exercise or defence of legal claims.

Order and transaction records may generally be retained for up to six years after the relevant transaction or customer relationship, unless a longer or shorter period is required.

Marketing information may be retained until you unsubscribe or object, after which limited information may remain on a suppression list.

When personal information is no longer required, it will be deleted, anonymised or securely isolated.

ARTICLE 14 – YOUR PRIVACY RIGHTS

Subject to applicable law and any relevant exemption, you may have the right to:

  • request access to your personal information;

  • obtain a copy of your personal information;

  • correct inaccurate information;

  • complete incomplete information;

  • request deletion of your information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • request data portability;

  • withdraw consent;

  • challenge certain automated decisions; and

  • submit a complaint to a data-protection authority.

These rights are not absolute and may be limited where we are required to retain or process information for legal, security, fraud-prevention or dispute-resolution purposes.

To exercise a privacy right, contact:

contact@homeorbaal.com

Please include enough information for us to identify you and understand your request.

We may request reasonable evidence of identity to protect your information from unauthorised disclosure.

We will normally respond without undue delay and within one calendar month, subject to any extension permitted by law.

ARTICLE 15 – AGE AND CAPACITY

The Website is intended for customers who have the legal capacity to enter into a purchase contract.

By placing an order, you confirm that you are at least 18 years old or that you have the authorisation of a parent or legal guardian.

We do not knowingly use children’s personal information for direct marketing without the legally required permission.

If you believe that a child has provided personal information improperly, please contact us at contact@homeorbaal.com.

ARTICLE 16 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes to our Website;

  • changes to the services we use;

  • changes to our business practices;

  • changes to our products;

  • changes to applicable law; or

  • regulatory guidance.

The latest version will be published on homeorbaal.com with an updated revision date.

Where a change materially affects how we process your personal information, we may provide an additional notice where appropriate.

If Home Orbaal or LASCAMPIA LLC is sold, merged or reorganised, personal information may be transferred to the relevant purchaser or successor, subject to applicable data-protection requirements.

ARTICLE 17 – QUESTIONS, REQUESTS AND COMPLAINTS

For questions about this Privacy Policy, to exercise your rights or to submit a complaint, contact:

Home Orbaal – LASCAMPIA LLC
1209 Mountain Rd Pl NE Ste N
Albuquerque, NM 87110
United States

Email: contact@homeorbaal.com

Website: homeorbaal.com

If you are dissatisfied with how we handle your personal information, you may also have the right to submit a complaint to the Information Commissioner’s Office, the United Kingdom’s data-protection supervisory authority.

We encourage you to contact us first so that we can review and attempt to resolve your concern.